Aftersales Support – Always Here When You Need Us

Here at Brigade we are proud to be suppliers of award-winning and market-leading commercial vehicle safety systems that have been improving road and workplace safety since 1976.

We take our mission – to save lives – extremely seriously. This means we leave nothing to chance when it comes to ensuring that all our products are manufactured to the highest quality and best possible standards. In fact, we are so confident in our products, we provide one, two, three and five year warranties, and, in the case of some products, even lifetime warranties with a no-quibble, new-for-old replacement.

Rigorous standards that set our products apart

Brigade’s safety products are managed to the most stringent of standards from concept to production. Each product is tested beyond any relevant international or environmental standards to guarantee it achieves the highest possible quality and reliability. We use approved UKAS test houses to certify all products and ensure they are suitable to be included in our product portfolio. Products are then only released once they meet our rigorous criteria and we are confident our customers will be fully satisfied.

It is the thoroughness of our product development and testing process that distinguishes Brigade’s products from the competition. Reliable, consistent products along with controlled development and production procedures have enabled us to ensure our products are of, and remain at, a consistently high standard.

Aftersales support you can rely on

Regardless of whether you’re a long term customer or new to vehicle safety systems, our knowledgeable aftersales support team, made up of experts and technicians, is always on hand to help you.

No matter where you are located, we have Customer Service Teams and trained distributors operating across the globe. This includes Italy, France, Germany, The Netherlands, Poland, USA, Canada and the UK.

As well as assisting with scheduled servicing, they are here to answer any questions you might have about your device, how it is used and its functionality. Alongside this, they also provide technical support where necessary should your product not be operating as you would expect.

We don’t like to keep our customers waiting unnecessarily, so we aim to answer all calls within 10 seconds. In fact, the average ring-time for customer calls to our technical support helpline is just eight seconds, so you can be confident of our attention at all times. We don’t just stop there though! No matter what your question is, we will try to solve any issues you have within five minutes – so that you can get on with your day without any unnecessary delays.

We also have an online Product Support Area. It hosts a wide range of information to help customers, including product drawings, software, video tutorials and technical tips, as well as answers to our most frequently asked questions.

Our business is saving lives, so you can rest assured, whatever the reason for getting in touch, we will always do our utmost to provide you with a solution as quickly and efficiently as possible.

For further information about Brigade and our safety products, please get in touch