Privacy Policy

Brigade Electronics Group Plc (BEG) take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data. It also explains your rights in relation to your personal data and how to contact us or supervisory authorities in the event you have a complaint.

We collect, use and are responsible for certain personal data about you. When we do so we are subject to applicable privacy laws such as the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR) in relation to goods and services we offer to data subjects and our wider operations in the European Economic Area (EEA). Additionally, we are subject to applicable privacy laws in Canada.

BEG currently operates in the UK, EEA, Canada and USA.

Brigade Electronics Group Plc and Brigade Electronics (UK) Ltd are registered with the UK Information Commissioner’s Office as data controllers. Our registration numbers are: Brigade Electronics (UK) Ltd – Z320162X, Brigade Electronics Group Plc – ZA353868.

With respect to Canadian data subjects, by using our website and/or providing your personal data to us, you accept the terms of this Privacy Policy and agree to the handling of your personal data in accordance with this Privacy Policy.

Our Data Protection Officer

[email protected]
+44 (0)1322 420412

Our head office

Brigade Electronics Group Plc
Brigade House, The Mills
Station Road, South Darenth
DA4 9BD. United Kingdom

Contact details for other Brigade Offices

Brigade Electronics Inc

1976 W Tyson Road, Portland, IN 47371 USA
+1 (260) 766-4343
[email protected]

Brigade Electronics (EU) BV

Ambachtstraat 8
7587 BW de Lutte
The Netherlands
+ 31 541 53 18 01
[email protected]

Havelstrabe 21
24539 Neumunster
Germany
+49 (0)4321 555 360
[email protected]

5 rue Lucien Chasserant, 72650 Saint Saturnin, France
+33 (0)2 99 03 60 34
[email protected]

ul. Olszewskiego 6
25-663 Kielce
Poland
+48 887 480 950
[email protected]

How do we collect your personal data?

We collect most of the personal data directly from you.

We may collect data that you provide to us when we speak to you on the phone or have face to face conversations, communicate with us via email or post, fill out a form on our website or submit a social media post.
We collect your IP address and use cookies when you visit our website. For more information about how we use cookies, please click here

We may also collect information via our IT systems; e.g.:

• Our security cameras record images in the car parks and some business areas. For more information about our UK and EU CCTV policies, please click here
• Our office entry systems and reception logs record data about you when you visit our offices. For more information see “Visiting or entering our office premises in the UK” section below.
• Through monitoring and management of our technical systems, such as our computer networks and connections, communications and email systems.

Our products and services include vehicle camera monitor systems. When testing these products we may capture video images which may constitute personal data.
We store personal data on our computer systems and as physical documents.

Do we use personal data from other sources?

We may also collect information:

• from publicly accessible sources, e.g. company registries or professional online databases such as LinkedIn;
• directly from a third party, e.g.:
1. sanctions screening providers;
2. credit reference agencies;
3. marketing and telemarketing agencies;
4. customer due diligence providers.

What personal data do we collect?

In respect of suppliers and customers (past, current and prospective) and their employees, the personal data we collect may include:

• User Data: Name, company name, job title, email/post address, phone number, vehicle registration number, bank details;
• Payment Data: Billing information, transaction and payment information;
• Financial/Credit Check Data: Information to enable us to undertake credit or other financial checks;
• Usage Data: Information about how you use our IT, communication and other systems (if applicable).

We may also collect your responses to surveys, competitions and promotions (“Marketing Data”).

We only collect the information that is needed and we do not retain it for longer than necessary.

How and why do we use your personal data?

Under data protection law, we can only use your personal data if we have a proper reason, eg:

• where you have given consent;
• to comply with our legal and regulatory obligations;
• for the performance of a contract with you or to take steps at your request before entering into a contract; or
• for our legitimate interests or those of a third party, provided that this legal basis does not apply to Canadian data subjects.

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own.

Below we explain what we use your personal data for and why:

1. Providing products and/or services to you

   To perform our contract with you or to take steps at your request before entering into a contract.

   Categories of personal data involved: User Data

2. Performing our obligations or exercising our rights under our contract with you

   To perform our contract with you or to take steps at your request before entering into a contract.

   Categories of personal data involved: User Data and Payment Data

3. Preventing and detecting crime or fraud against you, us or our business premises

   For our legitimate interests or those of a third party, i.e. to minimise fraud that could be damaging to you and/or us.

   Categories of personal data involved: User Data and Payment Data

4. Conducting checks to identify our customers and verify their identity

   To comply with our legal and regulatory obligations.

   Categories of personal data involved: Financial/Credit Check Data

5. Screening for financial and other sanctions or embargoes

   To comply with our legal and regulatory obligations.

   Categories of personal data involved: User Data

6. Other activities necessary to comply with professional, legal and regulatory obligations that apply to our business, e.g. under health and safety law

   To comply with our legal and regulatory obligations.

   Categories of personal data involved: All

7. Gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodies

   To comply with our legal and regulatory obligations.

   Categories of personal data involved: All

8. Statistical analysis to help us manage our business

   This may include analysis relating to our financial performance, customer and supplier base, product range or other efficiency measures.

   For our legitimate interests or those of a third party, i.e. to be as efficient as possible in conducting our business.

   Categories of personal data involved: User Data and Marketing Data

9. Monitoring website traffic and repeat visitor status

   With your consent and for our legitimate interests or those of a third party, i.e. to promote our business to existing, prospective and former customers likely to be able to pay for our products and services.

   Categories of personal data involved: Usage Data

10. Preventing unauthorised access and modifications to office premises and systems

    For our legitimate interests or those of a third party, i.e. to prevent and detect criminal activity that could be damaging to you and/or us.

    To comply with our legal and regulatory obligations.

    Categories of personal data involved: User Data and Usage Data

11. Updating and enhancing customer records

    To perform our contract with you or to take steps at your request before entering into a contract.

    To comply with our legal and regulatory obligations.

    For our legitimate interests or those of a third party, e.g. making sure we can keep in touch with customers about existing orders and new products.

    Categories of personal data involved: User Data

12. Statutory returns

    To comply with our legal and regulatory obligations.

    Categories of personal data involved: User Data

13. Marketing our services to:
    • Existing and former customers;
    • Third parties who have previously expressed an interest in our services; and
    • Third parties with whom we have had no previous dealings.

    With your consent and for our legitimate interests or those of a third party, i.e. to promote our business to existing, prospective and former customers.

    Categories of personal data involved: User Data and Marketing Data

14. Market research involving past, current and prospective customers

    For our legitimate interests or those of a third party, i.e. to promote our business to existing, prospective and former customers.

    Categories of personal data involved: User Data and Marketing Data

15. Testing products and services

    For our legitimate interests or those of a third party, i.e. quality management.

    Categories of personal data involved: User Data

16. Credit reference checks through external credit reference agencies

    For our legitimate interests or those of a third party, i.e. to ensure our customers are likely to be able to pay for our products and services.

    Categories of personal data involved: Financial/Credit Check Data

17. External audits and quality checks

    This may include ISO accreditation and the audit of our accounts.

    For our legitimate interests or those of a third party, i.e. to maintain our accreditations and demonstrate that we operate to the required standards.

    To comply with our legal and regulatory obligations.

    Categories of personal data involved: User Data and Payment Data

18. Exercising or defending legal claims

    For our legitimate interests or those of a third party, i.e. to enable BEG to bring or defend legal proceedings.

    Where we process special category personal data, we will also ensure that data protection laws permit us to do so, e.g.:

    • We have your explicit consent;
    • The processing is in the public interest or the interest of public health; or
    • The processing is necessary to establish, exercise or defend legal claims.

    Categories of personal data involved: All

Marketing

We may use your personal data to send you updates (by email, text message, telephone or post) about our products and/or services, including exclusive offers, promotions or new products and/or services. Additionally, we may use your personal information to provide you with targeted advertisements we believe may be of interest to you. For more information about how targeted advertisements work, you can visit the Network Advertising initiative’s education page by clicking here. You can opt out of some of this by vising the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Under certain laws, we have a legitimate interest in using your personal data for marketing purposes (see above ‘How and why we use your personal data’). Where consent is required by law, we will ask for this separately and clearly.

You have the right to opt out of receiving marketing communications at any time by:

• opting out at: Click here
• using the ‘unsubscribe’ link in emails.

We may ask you to confirm or update your marketing preferences if you ask us to provide further products and/or services in the future, or if there are changes in the law, regulation, or the structure of our business.
We will always treat your personal data with the utmost respect and never sell it to other organisations outside the BEG group for marketing purposes.

Who we share your personal data with

We routinely share personal data with:

• companies within the BEG group;
• third parties we use to help deliver our products and/or services to you, eg payment service providers, warehouses and delivery companies;
• other third parties we use to help us run our business, eg marketing agencies, market research companies or website hosts;
• credit reference agencies;
• our insurers and brokers;
• our bank;
• our IT helpdesk and support provider and other third party data processors for the supply, maintenance and security of our IT, CRM and telephone systems;
• our professional advisors and consultants;
• our distributors, agents and business partners;

These service providers and third parties are given the information they need to perform their designated functions.

We only allow our service providers and other third parties to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. We also impose contractual obligations on service providers to ensure they can only use your personal data as instructed, not share it with other organisations, hold it securely and retain and destroy it in accordance with our instructions.

We may also need to:

• share personal data with external auditors, eg in relation to ISO accreditation and the audit of our accounts;
• disclose and exchange information with law enforcement agencies, police force and regulatory bodies to comply with our legal and regulatory obligations;
• share some personal data with other parties, such as potential buyers of some or all of our business or during a restructuring—usually, information will be anonymised but this may not always be possible, however, the recipient of the information will be bound by confidentiality obligations.

If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ below).

Links to other websites: Please note, our websites may contain links to other websites that are not part of BEG and thus BEG will not be responsible for any data that is subsequently submitted to other organisations. If you click on a link on our website that takes you to another site, your data will then become subject to the privacy policy of that site.

Entering or visiting our office premises in the UK

We use a digital sign-in application, provided by a third party supplier, at our three office premises in the UK (“Sites”). The application will capture personal data of visitors to the Sites (“Users”).

Users either submit their details manually via the sign-in devices provided at the Site entrances or can choose to download the “Signin App” on their mobile devices to enable automatic sign-in and sign-out.

The personal data captured by the digital sign-in application may include a User’s name, occupation, employer details and e-mail address as well as the date and time a User signed in and out of the Sites.

We believe that the collection and processing of such personal data is necessary:

1. to comply with our legal health and safety obligations in respect of Users while they are present on the Sites;
2. for legitimate interests pursued by us, including:
   • security and access control in relation to the Sites in conformance with our Information Security Management System;
   • to assist legal proceedings which may result out of access to the Sites, including health and safety, civil and employment tribunal proceedings.

Data collected by the digital sign in application is stored in the UK and retained for 6 months.

Where your personal data is held

Personal data may be held at our offices and those of our group companies, third party agencies, service providers, representatives and agents as described above (see above: ‘Who we share your personal data with’).
Some of these third parties may be based outside the UK/EEA. For more information, including on how we safeguard your personal data when this happens, see below: ‘Transferring your personal data out of the UK and EEA’.

Additionally, your personal data may be stored or processed outside of your province of residence and in a country other than the country in which you provided the data. In such cases, we continue to protect the data with appropriate safeguards, but your personal information may be subject to the legal jurisdiction of foreign countries and governmental authorities.

How long your personal data will be kept

We will not keep your personal data for longer than necessary.

We assign a retention period to all the personal data that we collect and process based on business need or legal/regulatory requirement in accordance with our document retention policy. Different retention periods apply for different types of personal data.

When it is no longer necessary to keep your personal data, we will delete or anonymise it.

Transferring your personal data out of the UK and EEA

It is sometimes necessary for us to share your personal data outside the UK/EEA, e.g.:

• with our offices or other companies within our group located outside the UK/EEA;
• with your and our service providers located outside the UK/EEA;
• if you are based outside the UK/EEA;

Under data protection law, we can only transfer your personal data to a country or international organisation outside the UK/EEA where:

• the UK government or, where the EU GDPR applies, the European Commission has decided the particular country or international organisation ensures an adequate level of protection of personal data (known as an ‘adequacy decision’);
• there are appropriate safeguards in place, together with enforceable rights and effective legal remedies for data subjects; or
• a specific exception applies under data protection law

These are explained below.

Adequacy decision

We may transfer your personal data to certain countries, on the basis of an adequacy decision. These include:

• all European Union countries, plus Iceland, Liechtenstein and Norway (collectively known as the ‘EEA’);
• Gibraltar; and
• Andorra, Argentina, Canada, Faroe Islands, Guernsey, Israel, Isle of Man, Japan, Jersey, New Zealand, Switzerland and Uruguay.

The list of countries that benefit from adequacy decisions will change from time to time. We will always seek to rely on an adequacy decision, where one exists.

Other countries or international organisations we are likely to transfer personal data to do not have the benefit of an adequacy decision. This does not necessarily mean they provide poor protection for personal data, but we must look at alternative grounds for transferring the personal data, such as ensuring appropriate safeguards are in place or relying on an exception, as explained below.

Transfers with appropriate safeguards

Where there is no adequacy decision, we may transfer your personal data to another country or international organisation if we are satisfied the transfer complies with data protection law, appropriate safeguards are in place, and enforceable rights and effective legal remedies are available for data subjects.

The safeguards will usually include using legally-approved standard data protection contract clauses.

Transfers under an exception

In the absence of an adequacy decision or appropriate safeguards, we may transfer personal data to a third country or international organisation where an exception applies under relevant data protection law, eg:

• you have explicitly consented to the proposed transfer after having been informed of the possible risks;
• the transfer is necessary for the performance of a contract between us or to take pre-contract measures at your request;
• the transfer is necessary for a contract in your interests, between us and another person; or
• the transfer is necessary to establish, exercise or defend legal claims

We may also transfer information for the purpose of our compelling legitimate interests, so long as those interests are not overridden by your interests, rights and freedoms. Specific conditions apply to such transfers and we will provide relevant information if and when we seek to transfer your personal data on this ground.

Further information

If you would like further information about data transferred outside the UK/EEA, please contact us OR our Data Protection Officer (see ‘How to contact us’ below).

How do we protect your personal data?

We have appropriate security measures to prevent personal data from being accidentally lost, stolen, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We continually test our systems and are ISO 27001 certified, which means we follow top industry standards for information security.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Our email traffic is encrypted and our cyber security measures include monitoring our systems and patching or removing viruses and malicious software. Our laptops and work stations are encrypted.

All areas of our CRM system are password protected and third party access is strictly controlled and limited to relevant areas of the system. To prevent unauthorised access to your account details, we may require you to provide additional forms of identity.

All our staff receives regular data protection training.
All paper documents are stored securely.

 

What rights do you have?

Subject to your local privacy laws, you have the following rights, which you can exercise free of charge:

1. Access

   The right to be provided with a copy of your personal data.

2. Rectification

   The right to require us to correct any mistakes in your personal data.

3. Erasure (also known as the right to be forgotten)

   The right to require us to delete your personal data in certain situations.

4. Restriction of processing

   The right to require us to restrict the processing of your personal data in certain circumstances,
   for example, if you contest the accuracy of the data.

5. Data portability

   The right to receive the personal data you provided to us in a structured, commonly used and
   machine-readable format and/or transmit that data to a third party in certain situations.

6. To object

   The right to object:

   • At any time, to your personal data being processed for direct marketing, including profiling,
     where permitted by applicable laws.
   • In certain other situations, to our continued processing of your personal data where permitted
     by applicable laws, for example, processing carried out for the purpose of our legitimate interests.
7. Not to be subject to automated individual decision-making

   The right not to be subject to a decision based solely on automated processing, including profiling,
   that produces legal effects concerning you or similarly significantly affects you.

For further information on each of these rights, including the circumstances in which they apply,
please contact us (see ‘How to contact us’ below) or refer to the guidance from the UK Information
Commissioner’s Office (ICO) on individuals’ rights.

If you would like to exercise any of these rights, please:

• Complete a data subject request form, available at Click here; or
• Email, call or write to us. See ‘How to contact us’ below;
• Provide enough information to identify yourself and any additional identity information we may
  reasonably request from you; and
• Let us know which right you want to exercise and the information to which your request relates.

How often do we review our Privacy Notice?

Our Privacy Notice will be reviewed regularly and updates will be provided on our website. If we make any significant changes to the way we process your data, we will notify you beforehand in writing so you can review, accept or decline the changes.

This Privacy Notice was last reviewed on: June 2026.

How to complain

If you have concerns about how we collect, use, store or otherwise process your personal data, you have the right to make a data protection complaint directly to us

You can submit a complaint by using the details provided below (see ‘How to contact us’)

Please provide sufficient information for us to understand and investigate your complaint, including your contact details and a description of your concerns.

We will acknowledge receipt of your complaint within 30 days of receiving it. We will investigate your complaint and take appropriate steps to respond without undue delay. Once our investigation is complete, we will inform you of the outcome and any actions we have taken.

We encourage you to contact us first so that we can try to resolve your concerns. However, you also have the right to lodge a complaint with applicable authority including the UK Information Commissioner, Office of the Privacy Commissioner of Canada or any relevant European data protection supervisory authority.

The UK Information Commissioner may be contacted at https://ico.org.uk/make-a-complaint or telephone: 0303 123 1113. Alternatively, you can contact the Information Commissioner at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

How to contact us

Individuals in the UK
You can contact us and/or our Data Protection Officer by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.
Our contact details are shown below:

Individuals in the EEA
Individuals within the EEA can contact us direct (see above) or contact our relevant group company (see “Contact details for other Brigade Offices” above).

Individuals outside of the EEA

If you’re outside of the EEA, please contact our relevant group company (see “Contact details for other Brigade Offices” above).