You’re safer with us

Technical Support

At Brigade we understand that without quality, reliable products we would not be the company we are today.

Brigade safety products are managed from concept to production and tested to beyond industry standards to achieve quality and reliability. They are pushed to their maximum capabilities and tested to beyond relevant international standards and environmental safety. Approved UKAS test houses are used to certify products to the required standards. Whatever the technology, it has to pass before we consider it suitable to be included in our portfolio, and products are only released once we are confident they are fit for purpose.

Contact Brigade Technical Support

You can browse our Product Support Area for product data, how-to articles, software downloads, and tutorial videos. If you still require further support, you can reach our technical support team through the following support lines:

    *Technical Support phone line is open in the UK between 08:30 – 17:30 GMT.

    *Please note Technical Support phone line is open between 08.30 – 17.00 EST.

      *Please note Technical Support phone line is open between 08:00 – 16:00

        *De telefoonlijnen voor de afdeling technische ondersteuning zijn geopend van 8.30 uur tot 17.00 uur

        • *Téléphone : +33 (0) 2 99 03 60 34*
        • Envoyez un mail par le formulaire contact us

        *Les lignes de l’assistance technique sont ouvertes au Royaume-Uni de 8h30 à 17h30 GMT.

        *Hinweis: Das Telefon für den technischen Support ist von 08:30 bis 17:00 Uhr verfügbar.

        *I nostri uffici osservano il seguente orario: dal Lunedì al Venerdì dalle 9:00 alle 13:00 e dalle 14:00 alle 18:00

        *Infolinia techniczna jest otwarta od 8.00 do 16.00

        *Aviso: la línea de teléfono de asesoramiento técnico está abierta en el Reino Unido entre 08:30 y 17:30 GMT.

        Quality Management

        The manufacturing process is closely controlled with ongoing inspections carried out by Brigade’s Quality Management team both in the factory and internally. Reliable, consistent products and controlled development and production procedures have enabled us to ensure our products are, and remain at, a consistently high standard. We are so confident in the quality of our products, we offer two, three, five year and even lifetime guarantees with a no-quibble, new-for-old replacement*.

        We offer friendly advice and support regardless of whether you are an existing customer or new to vehicle safety systems. A dedicated and knowledgeable customer service team and a technical support helpline manned by experienced technicians, is what sets us apart from the competition.

        Whatever your safety requirements or problem, Brigade can help. Brigade Electronics Group Plc is ISO 9001:2015 Quality Management certified.

        *Terms and conditions apply