Extended Warranties (UK Only)
Extended warranties for the products set out below (“Extended Warranty Products”) can be purchased by you within 30 days of the date upon which the Extended Warranty Product was purchased if such Extended Warranty Products are bought and used in the United Kingdom. Brigade’s standard product and services warranties can be extended for a period of up to a maximum of 5 years, so long as the relevant Extended Warranty Products have been fitted by a Brigade approved partner or fitter. Prices for extended warranties are available on request. Prices quoted are for each camera, monitor and relevant component in the complete system. Extended warranties are subject to the terms and conditions in this document and Brigade’s Standard Terms and Conditions of Sale and Official Warranty Documentation.
- SELECT range camera monitor systems (including Backeye®)
- ESSENTIAL camera monitor systems (including Backeye®)
- Backeye® cables
- The extended warranty must cover the complete camera monitor systems but does NOT include or cover M3 Multi-Media Monitor, FLIR Thermal Imaging Camera or other ancillaries of the basic system.
- Main components of the 644 MDR mobile digital recorders (including cables)
- MDR hard disk drives (HDD)
ULTRASONIC OBJECT DETECTION
- Ultrasonic object detection systems (including Backscan®, Frontscan®, Sidescan®, Cornerscan® and Stepscan™)
Onsite Service Warranty
Onsite service warranties may be available in respect of some of our products. Onsite service warranties must be purchased at the same time as the relevant product and is only available in the UK. Prices for onsite service warranties are available on request. Prices quoted are for each camera, monitor and relevant component in the complete system. An onsite service warranty is valid for the duration of the Warranty Period that applies in respect of the relevant product.
Under the onsite service warranties, in the unlikely event of a product failure, Brigade will send an engineer to the relevant vehicle within the UK to assess the fault. Details of call-out response times are available on request. If the engineer finds a fault with the Brigade product, they will arrange for the faulty part or product to be repaired or replaced. If the engineer finds the fault is not with the Brigade product, you will be liable for Brigade’s standard call-out charges (available on request) as well as any additional expenses including toll and congestion charges. Where a complete system is fitted to an articulated vehicle and the tractor and trailer unit become separated and the tractor is matched to a trailer unit not covered by the onsite service warranty, only the products on the tractor and the original trailer unit that is covered will be repaired or replaced (if applicable).
Onsite service warranties are subject to Brigade’s Official Warranty Documentation and Standard Terms and Conditions of Sale.