Brigade Electronics - Product Warranties

Going The Extra Mile

At Brigade we understand that without quality, reliable products we would not be the company we are today, which is why we go the extra mile to make sure safety is not compromised.

Products are only released once we are confident they are fit for purpose. It would be easy to forget this with the lure of new technologies, but this is not the Brigade way. Whatever the product or technology, it has to pass rigorous and comprehensive testing before we consider it suitable to be included in our portfolio.

It is the thoroughness of our product development and testing process that distinguishes Brigade products from the competition. Reliable, consistent products and controlled development and production procedures have enabled us to ensure our products are, and remain at, a consistently high standard.

To reflect the confidence we place in our products, we provide two, three, five year and, in the case of some products, replacement warranties.

A copy of Brigade Electronics full Official Warranty Documentation can be found here.

Warranty Cover

Lifetime Replacement Warranty (covers product for the life of vehicle)
- bbs-tek® reversing alarms
- Self-adjusting bbs-tek® alarms.

5 Year Replacement Warranty
- Backeye®360 camera system
- ELITE range camera monitor systems (including Backeye®)

3 Year Replacement Warranty
- SELECT range camera monitor systems (including Backeye®)
- 644 MDR mobile digital recorders, IP cameras and accessories (excluding hard disk drives (HDD))
- Ultrasonic object detection systems (including Backscan®, Frontscan®, Sidescan® (including Sidescan Predict and Sidescan Flex), Cornerscan® and Stepscan™)
- Backsense® radar object detection systems
- Digital wireless camera monitor connection

2 Year Replacement Warranty
- 641 MDR mobile digital recorders, IP cameras and accessories (excluding hard disk drives (HDD))
- Camera monitor system ancillaries
- Ultrasonic object detection on-screen display
- Ultrasonic object detection ancillaries and extras
- Alarm ancillaries
- Backchat® Speaking alarms
- Vehicle intercom
- QVS Quiet vehicle sounder

1 Year Replacement Warranty
- ESSENTIAL camera monitor systems (including Backeye®)
- ZoneSafe® RFID systems
- MDR hard disk drives (HDD)
- All products aside those specifically listed above
1 Year Services Warranty
Installation and fitting services supplied by Brigade

Extended Warranties (UK Only)

Extended warranties for the products set out below (“Extended Warranty Products”) can be purchased by you within 30 days of the date upon which the Extended Warranty Product was purchased if such Extended Warranty Products are bought and used in the United Kingdom. Brigade’s standard product and services warranties can be extended for a period of up to a maximum of 5 years, so long as the relevant Extended Warranty Products have been fitted by a Brigade approved partner or fitter. Prices for extended warranties are available on request. Prices quoted are for each camera, monitor and relevant component in the complete system. Extended warranties are subject to the terms and conditions in this document and Brigade’s Standard Terms and Conditions of Sale and Official Warranty Documentation.

BACKEYE®

SELECT range camera monitor systems (including Backeye®)
ESSENTIAL camera monitor systems (including Backeye®)
Backeye® cables
The extended warranty must cover the complete camera monitor systems but does NOT include or cover M3 Multi-Media Monitor, FLIR Thermal Imaging Camera or other ancillaries of the basic system.

MDR

Main components of the 644 MDR mobile digital recorders (including cables)
MDR hard disk drives (HDD)

ULTRASONIC OBJECT DETECTION

Ultrasonic object detection systems (including Backscan®, Frontscan®, Sidescan®, Cornerscan® and Stepscan™)

Approved Partners

Onsite Service Warranty

Onsite service warranties may be available in respect of some of our products. Onsite service warranties must be purchased at the same time as the relevant product and is only available in the UK. Prices for onsite service warranties are available on request. Prices quoted are for each camera, monitor and relevant component in the complete system. An onsite service warranty is valid for the duration of the Warranty Period that applies in respect of the relevant product.

Under the onsite service warranties, in the unlikely event of a product failure, Brigade will send an engineer to the relevant vehicle within the UK to assess the fault. Details of call-out response times are available on request. If the engineer finds a fault with the Brigade product, they will arrange for the faulty part or product to be repaired or replaced. If the engineer finds the fault is not with the Brigade product, you will be liable for Brigade’s standard call-out charges (available on request) as well as any additional expenses including toll and congestion charges. Where a complete system is fitted to an articulated vehicle and the tractor and trailer unit become separated and the tractor is matched to a trailer unit not covered by the onsite service warranty, only the products on the tractor and the original trailer unit that is covered will be repaired or replaced (if applicable).

Onsite service warranties are subject to Brigade’s Official Warranty Documentation and Standard Terms and Conditions of Sale.

Warranty Conditions

Brigade’s liability in respect of the sale and supply of products and/or services, and under any warranties as per our Standard Terms and Conditions of Sale and/or Official Warranty Documentation, are strictly subject to the following conditions.

For the purposes of these warranty conditions, any reference to “you” shall include a customer, purchaser, reseller, installer, end-users or anyone else, who buys, handles, uses or installs our products and/or services.

PLEASE ENSURE THAT YOU READ AND UNDERSTAND THE FOLLOWING:

Our products are supplied as an aid to safety and they DO NOT replace the operator’s and/or driver’s obligation to ensure the safety of the vehicle or machine, the proper and safe operation of the vehicle or machine and nor do they replace your obligations to ensure the safety and suitability of the vehicle or machine.
You are responsible for ensuring that our products are suitable and appropriate for your or any third party’s specific needs and/or that they are compatible with all other systems and components that make up a relevant vehicle or machine.
You are responsible for ensuring that system configurations (reaction times, detection areas etc) meet with your operational and safety requirements.
You are responsible for ensuring that the vehicles or machines into which our products are incorporated are safe, suitable for the purpose and driven or operated responsibly and safely.
All of our products must be fitted by a suitably qualified person.
All of our products must be fitted, maintained, stored, tested and otherwise cared for in accordance with our written instructions.
Our products must only be used for their intended purpose and not for any other purpose.
You must not adapt, modify or disassemble our products without our prior written consent.
You must ensure that the serial numbers, product numbers and any warnings that are attached to the products remain fixed to the relevant product at all times.
You must ensure that all user manuals and other instructions for the safe and proper use of our products are provided to the driver and/or operators of the vehicle or machine.
You are responsible for checking and ensuring that all relevant software updates are downloaded to the products promptly if we make these available to you.
If any of our products become damaged for any reason whatsoever, it must immediately stop being used and/or relied upon. We cannot accept liability for any claims relating to the use of a damaged product.
We use reasonable endeavours to ensure that the products comply with the applicable laws in the countries where we directly distribute the products and the relevant compliance declarations will be displayed on the product packaging and/or included in our product catalogue. It remains your responsibility to ensure that products and services supplied to you comply with all applicable laws and regulations of the countries in which it is to be used and/or installed and/or resold.
Brigade does not have any control over and cannot be responsible for the quality and specifications of third-party products and how or whether they work with or adversely affect our products. As such, we will have no liability for any claim of any kind to the extent that it results from the combination, operation or use of our products with equipment, devices or products not supplied by us, if a claim would not have occurred but for such combination, operation or use.
To the extent that our products are reliant upon third party software, software interfaces, satellite and mobile network coverage, we cannot accept liability for any failures caused by such third-party software or software interfaces or lack of internet, satellite or mobile network coverage.

Full details of Brigade’s Terms and Conditions can be found here.

Warranties

Going The Extra Mile

Warranty Cover

Extended Warranties (UK Only)

Onsite Service Warranty

Warranty Conditions

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